Returns & Exchanges
We want you to be completely enamored with your new Erstwilder treasures, so if for any reason you are not satisfied, we offer a 30-day return policy for a full refund or exchange. Please ensure all items are returned in their original packaging and pristine, unworn condition to qualify.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Securely place your items in their original Erstwilder gift boxes and use protective outer packaging to prevent damage during transit.
Ship Your Package
Affix the generated shipping label to your parcel and drop it off at your nearest authorized postal service or courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing